DUE TO EVOLVING CONDITIONS IN SOUTH AFRICA,
WE ARE ACTIVELY MONITORING THE SITUATION TO ENSURE SAFE AND FEASIBLE TRAVEL OPERATIONS.
Experience the enduring legacy of Nelson Mandela and the cosmopolitan spirit of Cape Town on a transformative journey to the island that inspired a revolution of the human spirit.
Discover Cape Town’s powerful landmarks — from Robben Island and the Clock Tower to the vineyards of Stellenbosch and the iconic heights of Table Mountain.
Be immersed in the natural wonders of South Africa at Kruger National Park, the country's largest and most celebrated game reserve. Indulge in the luxury of our private safari lodges, where world-class comfort meets the thrill of the wild.
Then step into the vibrant heart of Johannesburg — a city that has risen from a lawless mining camp to Africa’s most dynamic metropolis. Uncover its pivotal role in the country’s freedom struggle. In Soweto, the soul of the anti-apartheid movement, visit powerful sites including Mandela House, the Apartheid Museum, and Truth Café — a historical journey that leaves a lasting imprint.
INCLUDED
Round Trip Airport transfers
5 Nights at the Protea Hotel Cape Town North Wharf (or similar)
2 Nights at Kruger Gate Lodge (or similar)
2 nights at Hyde Johannesburg Rosebank (or similar)
All Meals - Breakfast, Lunch & Dinner
Luxury Transportation/Driver
Private Tour Manager/Guide
Entrance fees to all locations and activities as mentioned in the itinerary
All taxes & service fees
24/7 in-destination support
NOT INCLUDED - OPTIONAL ADD ON
International & Domestic Airfare - Inquire with your Travel Expert
NOT INCLUDED:
Airfare
Travel Insurance
Passport fees, Visa fees, immunization costs (when applicable)
Local departure taxes (when applicable)
Expenditures of a personal nature
All Beverages
Additional sightseeing, activities and experiences outside of the itinerary
Souvenirs
Gratuities for services rendered
Early check-in or late-check out from hotels
Personal charges: Laundry, phone calls, SIM Cards Room Service
Anything that is not specified as included
5% REBATE - PAY IN FULL AT THE TIME OF BOOKING
The offer is applicable to the Land Package (after any discounts are applied)
The 5% rebate is not applicable to the Booking Fee, Flights, Add-On Purchases, or Donations.
The rebate will be refunded to the original form of payment used for the Travel Experience purchase.
Please allow 14 business days for processing.
The Protea Hotel Cape Town North Wharf boasts spacious luxury apartments and personalised services. The hotel is in the ideal location to explore Cape Town and surrounds. Fully equipped apartments offer the perfect home away from-home experience for any traveler, especially for an extended stay. The Central Business District, Victoria and Alfred's Waterfront, Cape Town International Convention Center, Table Mountain, Cape Town Harbour and blue flag beaches are all nearby. Guests can enjoy South African cuisine at its best in the North Wharf Restaurant, relax and take in the views from the roof-top pool, or get energized in the hotel gym. Complimentary WiFi throughout the hotel.
Set in a tranquil riverine woodland of immense African trees, Kruger Gate Hotel offers a range of luxury accommodation in Mpumalanga near Kruger National Park for couples, families, and groups. There’s a choice of Deluxe, Deluxe Family and Luxury rooms, as well as Executive Suites and the exclusive Nkanyi Suite for private groups. With contemporary African Safari-inspired décor and plush furnishings, all rooms have en-suite bathrooms, air-conditioning, complimentary wi-fi and smart TV. Other features include a lounge area, comfortable workstation, room safe, coffee and tea-making facilities, bar fridge with bottled water and in-room dining service.
Experience the captivating essence of our bohemian-inspired rooms, beautifully decorated with an array of vivid motifs and rich textures that mirror the stunning landscapes of the African savannah. Each space is designed to evoke a sense of wanderlust, with intricate patterns and earthy colors that create a warm and inviting atmosphere. Nestled in the vibrant heart of Johannesburg’s Rosebank, our accommodations are just a short stroll from the elegance of art deco buildings, offering a striking contrast to the lush natural charm of the area. Here, you can explore a vibrant marketplace filled with unique crafts and boutique shops, indulge in gourmet dining at top-notch restaurants offering both local and international cuisines, and enjoy a dynamic nightlife scene that showcases the lively spirit of this remarkable neighborhood. Every moment spent here enriches your experience, making it a true celebration of both culture and creativity.
Please consult with your Travel Concierge prior to booking your flight or if you require assistance booking your flight
Travel Agent, Service & Account Management Fee. This fee is non-negotiable and non-refundable.
This is not to be removed from your registration.
Be prepared with travel insurance coverage through Travel Guard. Plans can include coverage for medical expenses, trip interruption and more and include emergency travel services so you can be sure that Travel Guard has an insurance plan that meets your traveling needs. Travel Guard is available to assist 24 hours a day.
Travel Guard's Trip Insurance Plans provide valuable coverage at an affordable price and includes an early purchase benefit of a waiver of Pre-existing Medical Condition Exclusion and Cancel for Any Reason option, if purchased within 15 days of the initial trip payment.
Your travel insurance will need to cover medical expenses that could arise while traveling abroad. In the case of a Kilimanjaro climb, you’ll need to make sure that it covers you for medical evacuation too.
Unexpected injuries and doctor visits need to be covered, and emergency evacuation expenses should you need to be airlifted off the mountain. Those situations are rare, but they do occur and you need the proper insurance.
When purchasing travel insurance it is important you understand exactly what it does, and doesn’t cover. Most basic plans will offer basic protection for trip cancellation, lost bags, and delayed flights.
However, if you need coverage beyond that (medical expenses, evacuation, etc.) then you’ll likely have to purchase a higher-tier policy.
It’s important that whatever policy you choose also covers high altitude activities. That isn’t the case with every insurance plan, so be sure to ask for it specifically.
For climbing Kilimanjaro, please note, you are not taking part in technical mountaineering, but that you are high altitude trekking up to 6,000m.
We highly recommend you add the Adventure Sports Bundle to your insurance package if you are running a marathon, climbing a mountain, scuba diving, etc. Add the adventure sports bundle to ensure you are covered.
Entry Requirements for U.S. Citizens Traveling to South Africa:
1. **Passport Requirements:**
- Must be valid for at least 30 days beyond the stay.
- At least two blank pages required.
- Must not be damaged.
2. **Visa Requirements:**
- No visa needed for tourism or business visits up to 90 days.
- If a visa is required, complete a visa application form, submit passport-sized photos, and pay the application fee.
3. **Traveler's Declaration:**
- Complete online, with confirmation received via email.
4. **Yellow Fever Certificate:**
- Required if traveling through the yellow fever belt.
5. **Funds:**
- Must have sufficient funds for daily expenses.
6. **Return/Onward Ticket:**
- Proof of a return or onward ticket is necessary.
Gratuities are not automatically included in your package.
Tipping is a customary way to show appreciation in South Africa and is especially meaningful in the tourism industry, where service staff and guides often rely on tips as a significant part of their income.
For small group travel, we recommend slightly higher per-person tipping amounts to reflect the more personalized experience and the fact that costs are shared among fewer travelers.
Hotels & Lodges
Restaurants & Cafés
Guides & Drivers
Currency Notes
The currency in South Africa is the Rand. Approximate exchange rate : USD 1 = ZAR 15. Unusually for African currency, the Rand can usually be exchanged back into hard currency, which means that it is widely used.
Currency exchange can take place upon arrival at the airport.
You'll only be able to spend in South African rand in South Africa.
How much money should I bring? This travel package is mostly inclusive, so chances are your additional expenditures beyond tips will be very low. Gratuities for the Drive and Tour Guides are included in your package, so you will need small bills to tip those who services are provided to you personally.
For the majority of people a reasonably cash resource would work out somewhere in the range USD 30 to 100 per person per day, backed up by credit or debit cards. That is, however, based on your own personal spending.
Cash machines
Outside major cities you should not assume that cash machines or banking facilities will be widely available. Most lodges will be able to provide modest amounts of local currency and, in some cases, provide cash advances on credit and debit cards, but this should not be assumed.
Note that some USD banknotes may not be accepted due to the high levels of counterfeit currency in circulation, therefore, we recommend that you only travel with notes printed within the last five years, are not torn or have anything written on the bills.
Card payments
Credit and debit cards are now accepted at most major stores and lodges and can be used to make payments.
At the hotels and lodges credit cards are accepted. We recommend always carrying a Visa or MasterCard as American Express, though widely accepted, is not accepted everywhere.
It is important to break large notes into smaller denominations for shopping in the markets. You're better able to bargain with market vendors with small bills and they're also handy to have for public transportation.
Be sure to notify your debit or credit card issuer of your travel dates and that you may be using the card outside the country of issue. Otherwise attempts to use your card may be denied.
XE-perience currencies on the go.
The XE Currency app - Everything you need for international currencies.
Download Xe Currency Converter: for Android HERE and for iOS HERE
You will need to consider what to pack, to ensure you can use your personal electrical appliances safely whilst abroad. This normally includes the use of a travel adapter, which is a device that simply allows you to plug any electrical appliance into a foreign electrical socket. It is important to note that it does not convert the voltage or frequency.
For South Africa there are three associated plug types, D, M and N.
Plug type D is the plug which has three round pins in a triangular pattern and plug types M and N both have three round pins. South Africa operates on a 230V supply voltage and 50Hz.
July falls during South Africa’s winter season, making it one of the best times to visit — especially for safaris. While Cape Town and Johannesburg experience cooler temperatures, the days are generally sunny and dry.
Cape Town
Kruger National Park (Safari Region)
Johannesburg
🌍 Travel Tip from TBOG: July is peak safari season — the dry conditions make wildlife easier to spot, and mosquitos are at a minimum. Don’t forget warm layers for early morning game drives and a lightweight scarf or wrap for chilly evenings.
South Africa has eleven official languages (see table): English, Afrikaans and nine ethnic languages, of which Zulu and Xhosa are the most widely spoken. While most South Africans can communicate in more than one language, English is the most commonly spoken and the language of official business and commerce.
— Mid-April through early-September – Remember, just because it is Africa does not mean it is always warm. During these months we recommend dressing in layers with a fleece pullover, a jacket/windbreaker, gloves and hat. This way, you can take off clothing as the sun warms throughout the day.
— Mid to late September through late November – These months can be quite warm. Late October is generally the hottest time of the year, with temperatures often reaching into the 100s° F. We recommend dressing in layers in case of cooler temperatures during early morning and evening wildlife drives, followed by hot mid-day temperatures.
— Late November through early April – These months are considered the green season. Lightweight, quick-drying clothing and waterproof rain jacket, with hood, are recommended.
Clothing
Additional Items
Besides a bank (only open Monday to Friday and Saturday morning) at Skukuza and an ATM at Skukuza and Letaba, no cash withdrawal facilities are available in the Park.
Early mornings and evening time are usually the most productive game viewing periods.
Day visitors will no longer be allowed to bring or consume alcohol in public areas such as parking lots, picnic sites, wildlife viewing areas or roads, gates and all other areas designated as public. The restrictions will not apply to overnight visitors who will be allowed to bring in own alcohol for consumption in the privacy of their booked accommodation and the restaurants. Like day visitors, overnight visitors will be bound by the same rules of not drinking in public.
Do not leave any food unattended, as thieving monkeys and baboons are a constant threat.
Remember to bring a camera, binoculars, bird and wildlife reference books, a hat and sunscreen lotion. Also remember to take along medicines such as anti-histamine and lotion for insect stings and bites.
Code of Conduct
Your safety and enjoyment of the Kruger National Park are very important to us. To ensure a pleasant and successful trip, it is essential that you adhere strictly to the regulations which are intended for your protection and enjoyment.
Rules and Regulations
To ensure a safe and joyful trip through our parks, kindly adhere to the Rules & Regulations as stipulated by South African National Parks.
Ecological Aspects
This enormous and magnificent park is one of the most popular public-entry game parks in the world. Its density of permanent game is unrivaled with hundreds of different species; 507 birds, 336 trees, 147 mammals, 114 reptiles, 49 fish and 34 amphibians!
Few visitors leave South Africa without visiting the Kruger National Park or one of the private reserves along its borders but it is also frequented by locals in their own vehicles, as you can drive yourself around and stay overnight in one of the many public rest camps. There are also a few exclusive private lodges that have been granted concessions within the Kruger National Park.
Animals You May Encounter
Rats, mice, bats and insects, snakes and other small mammals have been around in all the rest camps of the Kruger National Park (KNP) for many decades.
This is due to the artificial nesting and roosting sites created for them by the buildings, as well as vast sources of food brought about by visitors leaving foodstuff outside and all the insects attracted to the lights in the camps. Even in camps where special bat-houses are installed, bats still use the buildings as well. It is almost impossible to keep the rodents and bats out of buildings as they originate from the surrounding natural bush and are able to crawl through the tiniest of holes.
Fortunately the vast majority of visitors to the KNP realise that rodents, bats and other insects, reptiles and mammals are an integral part of the KNP ecosystem and accept them as such. Kruger Park boasts an impressive diversity of rodents: 25 species of rodents (mice and rats), 9 species of shrews, 3 species of elephant shrews and 43 species of bats.
Most people also accept that a visit to the Park may inevitably lead to some sort of a close experience with some ‘creepy crawly’, be it a bat, mouse, spider, scorpion or insect.
Bats and Insects - Light draws many flying insects and with these insects come their predators. These predators could take on the form of bats and frogs. Please remember to keep your screen doors closed as this will prevent these unwanted creatures from entering your room. Should you forget and a bat enters the room by mistake, please do not panic! Calmly place a towel over the bat and release it outside or call for assistance.They are some of the most interesting small mammals with some of the most extraordinary adaptations to find food and survive. Bats, for example, use ecolocation in flight to zoom in on insects and this is one of the wonders of the world in my view. An African night will never be complete without their feint but sharp sounds in the background.
Spiders, Snakes and Scorpions - Yes, these creatures are part of our environment but will most probably not harm you if not threatened. If you must walk around at night please DO NOT DO SO WITHOUT A TORCH. If you do come across a snake please do not try to catch it! Rather report this to the Manager on duty or to reception.
Monkeys, Baboons and Bushbuck - Monkeys, baboons and bushbuck can be entertaining for young and old, BUT PLEASE DO NOT FEED THEM. Remember that by feeding them, you are signing their death warrant, as they become aggressive and may have to be destroyed. By feeding these animals you do not only aggravate the situation but you also make these animals lazy and they become dependent on this food supply. The same applies to animals you may encounter along the fences of the camps in KNP, including Hyena. Do not throw food to them or attempt to touch or tease them.
Before going out in the morning in search of animals please make sure that you have put all foodstuffs securely away. Remember that these monkeys and baboons have learnt to open up fridge doors and cupboards.
Your journey through Kruger National Park offers far more than incredible game drives — it’s a rich exploration of South Africa’s natural wonders, hidden treasures, and cultural heritage
🦁 The Big Five
Keep your eyes peeled for Africa’s most iconic animals — the Buffalo, Elephant, Leopard, Lion, and Rhino — known collectively as the Big Five. Originally a term used by hunters, they now represent the crown jewels of any safari.
🐾 The Little Five
Kruger’s magic lies in the details. Look closely and you might spot the Buffalo Weaver, Elephant Shrew, Leopard Tortoise, Ant Lion, and Rhino Beetle — small but fascinating creatures that mirror their larger namesakes.
🐦 The Birding Big Six
Bird lovers, take note: Kruger is home to six rare and majestic species known as the Birding Big Six — the Ground Hornbill, Kori Bustard, Lappet-faced Vulture, Martial Eagle, Pel’s Fishing Owl, and Saddle-bill Stork.
🌳 Trees of the African Bush
From the towering Baobab and golden-green Fever Tree to the sturdy Knob Thorn, medicinal Marula, and butterfly-shaped Mopane, South Africa’s trees are as iconic as its wildlife — and just as meaningful to the local ecosystem.
Genuine comfort comes from letting your feet do what's natural: bending, flexing, moving, feeling. Xero Shoes let them do that.
If you’re looking for an all-natural, travel-tested way to keep mosquitos at bay — this is it.
MINE BOTANICALS LEMONGRASS INFUSED WITH PEPPERMINT SHEA BUTTER
$12.99
A nourishing blend of Lemongrass, Peppermint Oil, and Mint Leaf Extract, this shea butter is as healing as it is protective. It soothes irritated skin, helps reduce inflammation, and yes — keeps mosquitos away.
🌍 Lisa’s Travel-Tested Testimony
"When I used to travel to the Caribbean, I’d come back looking like I had chickenpox — the mosquitos loved me that much. But last year, I tried Mine Botanicals’ Lemongrass + Peppermint Whipped Shea Butter, and over the course of four months — through Ghana, Kenya, South Africa, Jamaica, Australia, and New Zealand — I could count my mosquito bites on one hand. I was shocked. If it works for me, it just might work for you."
— Lisa Laws, TBOG Travel Founder
🌿 Why We Love It✔️ Natural Mosquito Repellent
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Female Urination Device
Reusable Silicone Female Urinal Foolproof Women Pee Funnel Allows Women to Pee Standing Up, Women's Urinal with Drawstring Bags is The Perfect Companion for Travel and Outdoor. For any outdoor activity, You can fold the female urinal device into the drawstring bag and carry it around. so easy and convenient, does not take up space.With it, you no longer have to worry about the dirtiness of public toilets.Highly recommended for all women who travel. Keep in it a pouch along with Cottonelle Flushable wipes, Wet Ones or Wet Wipes, Travel Soap Sheets, and any other item you may need when using the restrooms.
Amazon Purchase
$12.99
Antibacterial Paper Soap Sheets for Hand Washing - (300 Sheets) Orange, Tea Tree, Lavender Portable Travel Soap Sheets, Dissolvable Camping Mini Soap, Portable Hand Soap Sheets
𝗧𝗥𝗔𝗩𝗘𝗟 𝗦𝗜𝗭𝗘: Light, small, and portable soap sheets for hand washing offer discreet and convenient to use as hiking soap, camping soap, and family travel soap. Alternate to soap bars, these portable mini soap sheets are safe and useful for school trips and are ideal camping toiletries. A perfect paper camping for traveling.
𝗙𝗢𝗔𝗠𝗜𝗡𝗚 & 𝗖𝗢𝗡𝗩𝗘𝗡𝗜𝗘𝗡𝗧: These foaming hand soap refills form a light lather that dissolves quickly and prevents dry hands. Naturally moisturizing portable hand washing soap is gentle on the skin while potent on the toughest of dirt and contaminants.
𝗦𝗔𝗙𝗘 & 𝗡𝗢𝗨𝗥𝗜𝗦𝗛𝗜𝗡𝗚: This mini soap is small in size yet huge in functionality. This travel soap can be used on all bodies, at any time. Kids-friendly and suitable for all skin types, our natural hand soap with potent plant extracts is family-safe, wholesome, and leaves no residue.
𝗘𝗔𝗦𝗬 𝗧𝗢 𝗨𝗦𝗘: Take a foaming paper soap sheet in your hands. Add water and rub your hands to form a lather. Rinse, dry, and enjoy clean hands.
𝗣𝗟𝗔𝗡𝗘𝗧-𝗙𝗥𝗜𝗘𝗡𝗗𝗟𝗬 𝗣𝗔𝗖𝗞𝗔𝗚𝗜𝗡𝗚: Earth-friendly packaging of our foaming and convenient hand soap refills allow for worry-free disposal while outdoors; An excellent planet-saving alternative to plastic soap containers.
AMAZON PURCHASE
$11.99
The Black Onyx Group Travel stands firmly committed to social responsibility and sustainability. The places we visit are more than just tourist attractions. They are homes to vibrant communities with rich traditions and cultures. We take it as our duty to respect and support these communities, ensuring that our travel choices positively impact them.
Our unwavering commitment to sustainable tourism and social responsibility reflects our deep care for the world we share. We passionately engage with residents and communities in the places we visit, valuing their input in shaping the course of tourism in their region. Deliberately selected local suppliers in our destinations have received comprehensive training in sustainable tourism practices. By fostering strong partnerships with local businesses, we enable them to thrive through tourism while safeguarding against exploitation. This approach effectively preserves their culture, traditions, and way of life, thereby honoring and uplifting their community.
At The Black Onyx Group Travel, we understand the crucial role of education, especially in rural areas where resources can be limited. As part of our mission, we work with our clients, business associates, partners, and donors to provide financial and essential resources such as books and clothes for children in remote areas, investing in their education and the future of their communities. Your support is vital in this effort.
At The Black Onyx Group Travel, we recognize that achieving cultural and social sustainability requires cooperation with local communities, travel companies worldwide, and the visitors we welcome. We are committed to preserving local cultures and communities and ensuring visitors have meaningful and authentic experiences. This commitment is a vital part of our mission and something we are deeply passionate about, and we will continue to uphold it in all our endeavors.
The Black Onyx Group Travel stands firmly committed to social responsibility and sustainability. The places we visit are more than just tourist attractions. They are homes to vibrant communities with rich traditions and cultures. We take it as our duty to respect and support these communities, ensuring that our travel choices positively impact them.
Our unwavering commitment to sustainable tourism and social responsibility reflects our deep care for the world we share. We passionately engage with residents and communities in the places we visit, valuing their input in shaping the course of tourism in their region. Deliberately selected local suppliers in our destinations have received comprehensive training in sustainable tourism practices. By fostering strong partnerships with local businesses, we enable them to thrive through tourism while safeguarding against exploitation. This approach effectively preserves their culture, traditions, and way of life, thereby honoring and uplifting their community.
At The Black Onyx Group Travel, we understand the crucial role of education, especially in rural areas where resources can be limited. As part of our mission, we work with our clients, business associates, partners, and donors to provide financial and essential resources such as books and clothes for children in remote areas, investing in their education and the future of their communities. Your support is vital in this effort.
At The Black Onyx Group Travel, we recognize that achieving cultural and social sustainability requires cooperation with local communities, travel companies worldwide, and the visitors we welcome. We are committed to preserving local cultures and communities and ensuring visitors have meaningful and authentic experiences. This commitment is a vital part of our mission and something we are deeply passionate about, and we will continue to uphold it in all our endeavors.
Cape Town
2 Reddam Avenue
Steenberg Estate
Cape Town, 7945 South Africa
+27 2 702 7300
Johannesburg
1 Sandton Dr,
Sandhurst,
Johannesburg, 2146, South Africa
+27 11 290 3000
Effective January 12, 2026
The Black Onyx Group LLC, a New York limited liability company, doing business as The Black Onyx Group Travel and TBOG Travel, and operating under the trademark Reggae Runnerz (collectively referred to herein as "TBOG Travel"), establishes the following Cancellation Policy, which form part of and are incorporated into all travel bookings and agreements.
1. Non-Refundable Travel Package
The travel package offered by TBOG Travel is non-refundable. By booking a travel experience, the traveler acknowledges and agrees that the travel package, including all amounts paid toward the package, is non-refundable except as expressly provided in this Cancellation Policy.
2. Cancellation Submission Requirements
All cancellations must be submitted in writing via email to [email protected]. A cancellation shall not be considered received or effective unless sent to the designated email address above. The effective cancellation date shall be determined by the timestamp of the email received.
3. Applicability and Governing Version
This Cancellation Policy applies to all bookings made on or after the Effective Date listed above. Bookings made prior to this Effective Date are governed by the Cancellation Policy in effect at the time of booking.
4. Cancellation Deadlines and Travel Credit Eligibility
Cancellations made more than sixty (60) calendar days prior to the published departure date of the travel experience may be eligible for a travel credit, provided the traveler is in good standing and all applicable requirements under this Cancellation Policy are satisfied.
For purposes of this policy, a traveler is considered in good standing when all required payments have been made in accordance with the agreed payment schedule and no chargeback, payment dispute, or material policy violation has been initiated by the traveler.
Cancellations made sixty (60) calendar days or less prior to the published departure date of the travel experience are non-refundable and shall not qualify for travel credit under any circumstance.
5. Non-Refundable Fees and Third-Party Supplier Charges In the event of cancellation, certain fees are non-refundable and shall be retained by TBOG Travel. These include, but are not limited to, deposits, booking fees, administrative fees, service fees, credit card processing fees, late fees, reinstatement fees, donations, and any other specified charges associated with the travel package.
Additionally, TBOG Travel utilizes third-party suppliers, including but not limited to hotels, airlines, ground transportation providers, excursion operators, and other vendors. Such third-party suppliers may impose their own cancellation penalties, which may result in the forfeiture of up to one hundred percent (100%) of the booking cost. TBOG Travel is not responsible for refunding amounts forfeited due to third-party supplier policies.
6. Automatic Cancellation for Non-Payment
Travelers are responsible for making all payments in accordance with their agreed payment schedule. If a payment is not received and an account becomes ninety-one (91) days past the scheduled payment due date, the reservation shall be subject to automatic cancellation for non-payment at the sole discretion of TBOG Travel. No refunds or travel credits will be issued in the event of cancellation due to non-payment.
If TBOG Travel incurs cancellation penalties, supplier charges, administrative expenses, or other related costs as a result of the traveler’s non-payment, the traveler agrees to be financially responsible for such amounts and to indemnify TBOG Travel for those costs.
7. Cancellation by TBOG Travel
TBOG Travel reserves the right to cancel a travel experience prior to departure for any reason, including but not limited to insufficient participation, operational considerations, or circumstances beyond its control.
If TBOG Travel cancels a travel experience for reasons unrelated to force majeure, travelers will receive a travel credit equal to the total amount paid to TBOG Travel for the canceled travel package. No additional compensation, reimbursement, or damages shall be owed.
Force Majeure
TBOG Travel shall not be liable for any delay, alteration, interruption, or cancellation of a travel experience resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, weather events, government actions, travel advisories, civil unrest, labor disputes, pandemics, epidemics, airline disruptions, supplier insolvency, or other unforeseen circumstances. In such events, TBOG Travel may, at its sole discretion, offer a travel credit, but is not obligated to provide a refund.
8. Travel Credit Policy
Travel credits issued under this Cancellation Policy may be applied solely toward designated TBOG Travel “Tour the World” travel experiences.
Travel Credit Validity
Travel credits shall expire according to the year in which the original trip was booked, as follows:
Trips Booked in 2023 — Valid through December 31, 2026
Trips Booked in 2024 — Valid through December 31, 2027
Trips Booked in 2025 — Valid through December 31, 2028
Trips Booked in 2026 — Valid through December 31, 2029
Travel credits must be applied to a new booking on or before the applicable expiration date. The new travel experience does not need to occur by the expiration date; however, the credit must be formally applied to a confirmed booking before it expires.
If the cost of the new travel experience exceeds the available travel credit, the traveler is responsible for paying the remaining balance. If the new travel experience costs less than the available credit, the unused portion shall remain as future credit subject to the original expiration date.
Travel credits:
- Have no cash value and may not be redeemed for a refund.
- May be transferred one (1) time to another traveler, subject to written approval by TBOG Travel and a $200 transfer fee.
- Shall be forfeited if a chargeback or payment dispute is initiated in connection with the original booking.
9. Chargebacks and Payment Disputes
In the event a traveler initiates a chargeback, payment dispute, or reversal with their financial institution without first providing written notice to TBOG Travel and a reasonable opportunity to resolve the matter, such action shall constitute a material breach of this agreement.
Upon initiation of a chargeback or payment dispute:
- Any issued travel credits shall be immediately forfeited.
- The traveler may be prohibited from booking future travel experiences with TBOG Travel.
- TBOG Travel reserves the right to dispute and challenge the chargeback through all available legal and financial remedies.
The traveler agrees to be responsible for all administrative costs, bank fees, legal fees, arbitration costs, and collection expenses incurred by TBOG Travel as a result of any chargeback or payment dispute initiated in violation of this policy.
10. Dispute Resolution and Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to a booking with TBOG Travel, including but not limited to the interpretation, enforcement, or alleged breach of this Cancellation Policy, shall be resolved exclusively through binding arbitration.
Arbitration shall be conducted in the State of New York in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator, and judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
By booking a travel experience with TBOG Travel, the traveler knowingly and voluntarily waives the right to bring or participate in a lawsuit in court, including the right to a jury trial.
Class Action Waiver
The traveler further agrees that any arbitration or proceeding shall be conducted solely on an individual basis and not as part of any class, collective, consolidated, or representative action. The traveler waives the right to participate in any class action against TBOG Travel.
Governing Law
This Cancellation Policy and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
11. Modification of Policy
TBOG Travel reserves the right to modify or update this Cancellation Policy at any time. Any such changes shall apply only to bookings made on or after the updated Effective Date. Continued use of TBOG Travel services constitutes acceptance of the most current version of this policy.
Effective December 26, 2024
The Black Onyx Group LLC, a New York limited liability company, doing business as The Black Onyx Group Travel and TBOG Travel, and operating under the trademark Reggae Runnerz (collectively referred to herein as "TBOG Travel"), establishes the following Terms & Conditions, which form part of and are incorporated into all travel bookings and agreements.
By booking with The Black Onyx Group, you acknowledge and accept the following terms and conditions:
Agent
- The Black Onyx Group, LLC (including any affiliated entities) acts solely as a travel agent and booking intermediary. We arrange travel services provided by independent third-party suppliers such as airlines, hotels, transportation companies, cruise lines, and rail operators. These suppliers operate independently and are fully responsible for the services they provide.
- Our responsibility is limited to arranging reservations and facilitating the travel contracts between you and the independent service providers supplying your travel arrangements.
- We are not responsible for the performance, quality, or availability of any services provided by third-party suppliers. We do not make any warranties or guarantees regarding these services, and all requests remain subject to supplier approval.
- All bookings are governed by the terms, conditions, and liability limitations set by each independent service provider.
- You agree that any legal claim or remedy relating to the travel services must be directed solely to the independent service provider, not to The Black Onyx Group, LLC.
Service Classifications
- Escorted Group/Curated Packages: These experiences are sold as unified, all-inclusive itineraries that must be followed as presented. They are non-separable and non-reroutable, and may not be altered, partially used, or combined with independent arrangements. Voluntary non-participation in any scheduled tour, meal, or activity does not entitle the traveler to a refund and does not permit any independent deviations that conflict with the group schedule, escort direction, or safety requirements.
- Independent Travel Arrangements: For bookings consisting only of individual hotel and flight components without an escort, travelers have full autonomy over their daily activities. These arrangements are governed solely by the terms and conditions of the applicable third-party service providers.
Liability
- While we strive to ensure your travel arrangements meet expectations, we cannot accept liability of any kind—whether in contract, tort, or otherwise—for the acts, omissions, negligence, or defaults of any independent service provider over whom we have no direct or indirect control.
- If liability cannot legally be excluded, it is limited to the total amount paid for the specific travel arrangements. We are not responsible for any indirect, incidental, or consequential loss or damage.
- We do not accept liability in contract, tort, or otherwise for any injury, damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by force majeure or by any other event beyond our control or not preventable through reasonable care.
- We are not responsible for any bodily injury, property damage, or other loss arising from circumstances beyond our control, including but not limited to transportation delays, airline turbulence, accidents, weather conditions, acts of God, government actions, war, terrorism, civil unrest, natural disasters, mechanical failures, illness, quarantine, theft, pandemics, epidemics, failures of public internet or telecommunications systems, or other unforeseen events. We are also not responsible for issues resulting from your physical, medical, or mental conditions, your failure to obtain required travel documents, or your failure to follow travel instructions. Under no circumstances shall The Black Onyx Group, LLC be liable for any special, incidental, or consequential damages.
Participant Conduct and Authority
- All travelers must adhere to the scheduled itinerary and instructions provided by The Black Onyx Group escort or tour leader.
- We reserve the right to terminate the participation of any traveler who refuses to follow the group itinerary or whose behavior is incompatible with the safety and interests of the group.
- If a traveler is removed from the trip or chooses to deviate from the escorted group itinerary, no refunds will be issued for unused services, and the traveler assumes all associated risks and costs.
Deposits
- A deposit is required at the time of booking. All deposits are strictly non-refundable, including cancellations, changes of mind, or any modification to the reservation.
Professional Service Fees
- A non-refundable Professional Service Fee is charged per traveler to cover itinerary planning, research, vendor coordination, reservation management, and support from registration through trip completion.
- This fee is separate from the travel package cost and is retained by The Black Onyx Group, LLC, regardless of cancellation, modification, or any change to the reservation.
Passport
- All travelers are responsible for ensuring they possess a valid passport and any required visas or travel documents for every destination on their itinerary.
- Passports must meet all entry requirements, including minimum validity rules set by immigration authorities.
- Any fines, penalties, expenses, or losses resulting from invalid, expired, or insufficient travel documentation are the traveler’s sole responsibility.
Non-Transferable
- All travel documents issued (including airline tickets, hotel vouchers, and tour vouchers) are non-transferable.
- These documents may be non-refundable, non-changeable, and subject to cancellation or amendment fees set by the service provider.
Payment & Credit Card Transactions
- If a travel service provider is unable to deliver the services contracted, all remedies must be pursued directly with that provider.
- By paying The Black Onyx Group, LLC via credit card, you agree not to initiate a chargeback for any reason.
- If a credit card or check is declined, the traveler must promptly pay all outstanding amounts by an approved payment method.
Price Variations
- Prices are subject to change based on fluctuations in exchange rates, supplier pricing, or availability.
- All published rates may be altered or withdrawn at any time until full payment is received.
Taxes and Baggage Fees
- Airline baggage policies vary by carrier. Travelers are responsible for reviewing their airline's baggage rules and fees.
- Additional airline taxes or fees may apply and are the traveler’s responsibility.
Cancellation
- All travel bookings are non-refundable and non-reroutable.
- Canceled bookings may incur charges up to 100% of the total booking cost, regardless of whether travel has commenced
- Travelers agree to indemnify The Black Onyx Group, LLC for any cancellation fees or charges assessed by suppliers.
- The Black Onyx Group, LLC reserves the right to deny or limit any requested reservation changes, including requests to deviate from the escorted group itinerary.
- Group travel packages are sold as non-separable escorted experiences; “land‑only” or “hotel‑only” modifications are not permitted once booked.
Travel Insurance
- Travelers are strongly encouraged to purchase travel insurance to protect their travel investment. Insurance is provided by third-party providers and is subject to their terms and conditions.
Health and Special Requirements
- Travelers must inform The Black Onyx Group, LLC of any medical, dietary, or accessibility requirements.
- While reasonable efforts will be made to accommodate requests, fulfillment is not guaranteed and depends entirely on third-party providers.
Refusal of Service
Service providers and The Black Onyx Group, LLC reserve the right to refuse service to any traveler who:
- lacks proper documentation
- has a contagious illness
- is under the influence of drugs or alcohol
- engages in disruptive or unsafe behavior
- refuses to follow escorted group instructions
By submitting payment, the traveler confirms that they have read, understood, and agree to these Terms & Conditions.
Effective December 26, 2024
The Black Onyx Group, LLC, a New York limited liability company, doing business as The Black Onyx Group Travel and TBOG Travel (“TBOG Travel,” “we,” or “our”), is committed to protecting the privacy of personal information collected through our website, booking platforms, and related services.
Information We Collect
We collect personal information voluntarily provided by you in connection with travel registrations, inquiries, and communications. This may include your name, contact information, passport details, travel preferences, payment information processed by secure third-party processors, and limited health or accessibility information necessary to coordinate travel services.
We may also collect technical information such as IP address, browser type, and website usage data through cookies and analytics tools.
How We Use Information
Personal information is used to administer travel bookings, coordinate with suppliers and service providers, communicate regarding itineraries and payments, provide customer service, improve our services, and comply with legal obligations. We may also use contact information to send updates or marketing communications, which you may opt out of at any time.
Disclosure of Information
We may disclose personal information to travel suppliers, booking platforms (including YouLi), email marketing providers (including Constant Contact), insurance partners (including Travel Guard AIG), payment processors, and professional advisors as reasonably necessary to perform our services.
We may also disclose information when required by law or to protect our legal rights and the safety of our clients. We do not sell personal information.
International Transfers
Because we coordinate international travel, personal information may be shared with service providers located outside the United States as necessary to fulfill your booking.
Data Security and Retention
We maintain reasonable administrative and technical safeguards to protect personal information. Information is retained only for as long as necessary to fulfill the purposes described herein or as required by law.
Privacy Rights
Depending on your state of residence, including California, you may request access to, correction of, or deletion of personal information, subject to applicable legal limitations. Requests may be submitted to [email protected].
Governing Law
This Privacy Policy is governed by the laws of the State of New York.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will be posted with a revised effective date.
Contact
The Black Onyx Group Travel
[email protected]
www.theblackonyxgroup.com
South Africa 
