By booking with The Black Onyx Group, you acknowledge and accept the following terms and conditions:
Agent
- The Black Onyx Group, LLC (or any affiliated entities) acts solely as a travel agent. We sell travel-related products from various transport and accommodation service providers, including airlines, coaches, rail and cruise line operators, and hotels.
- The Black Onyx Group's obligations to you include booking travel on your behalf and arranging relevant contracts between you and the travel service providers.
- We are not responsible for these services and do not have the authority to make any warranties or representations regarding their quality. A request cannot be guaranteed.
- All bookings are subject to the terms and conditions and limitations of liability these service providers impose.
- You understand that your legal recourse lies against the specific provider, not The Black Onyx Group LLC.
Liability
- We constantly strive to ensure your arrangements are satisfactory. However, we cannot accept any liability of any kind, whether in contract, tort, or otherwise, for the actions, omissions, or defaults, whether negligent or not, of these service providers over whom we have no direct or indirect control.
- In situations where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We are not liable for any consequential losses or damage.
- We do not accept any liability in contract, tort, or otherwise for any injury, damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by force majeure or any other event beyond our control or not preventable by reasonable diligence on our part.
- We cannot control and will not be responsible for bodily injury, property damage, or other loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, illness, government restrictions, regulations or actions, mechanical failures, acts of God, fires, earthquakes, floods, climate anomalies, civil unrest, strikes, riots, theft, disease, pandemics, epidemics, accidents, or failures related to public internet, telecommunications lines or facilities, or third-party technology systems, other unforeseen circumstances, or any other causes beyond our control, including your physical, medical, or mental disabilities, failure to obtain valid travel documents, or failure to follow travel instructions. Under no circumstances shall The Black Onyx Group, LLC, be liable for any special, incidental, or consequential damage arising from the above.
Deposits
- A deposit will be required at the time of booking. All deposits are non-refundable for changes of mind or cancellations.
Passport
- All individuals leaving the United States must possess a valid passport. You are responsible for ensuring that you have valid travel documents, including, but not limited to, passports and visas that comply with the requirements of immigration and other government authorities at every destination.
- Any fines, penalties, payments, or costs incurred due to documents that do not meet those authorities' requirements will be your sole responsibility.
Non-Transferable
- Documents issued are non-transferable. These documents may include, but are not limited to, airline tickets, hotel vouchers, tour vouchers, or any other document that confirms an arrangement with a service provider.
- These documents may also be subject to conditions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation or amendment fees.
Payment & Credit Card Transactions
- If, for any reason, a travel service provider cannot deliver the services you contracted for, your remedy lies with the provider and not with The Black Onyx Group, LLC.
- If you paid The Black Onyx Group, LLC by credit card, you agree not to seek a chargeback for your payment to The Black Onyx Group, LLC.
- If your credit card or check is declined, you are responsible for promptly settling any amounts owed to The Black Onyx Group, LLC, via money order or another credit card.
Price Variations
- We reserve the right to change published fares in response to fluctuations in exchange rates or price increases by service providers. All prices are subject to availability and may be withdrawn or altered at any time.
Taxes and Baggage Fees
- Baggage allowance and restrictions apply to all airlines. These can vary, so you should contact the airline you are traveling with for specific restrictions. Some airlines may charge fees for checked baggage.
Cancellation
- Please be aware that travel bookings are non-refundable and non-reroutable.
- Cancelled bookings will incur charges. These charges can be up to 100% of the booking cost, regardless of whether the travel has commenced.
- Where we incur any liability for a cancellation fee or charge for any booking you cancel, you agree to indemnify us for that fee or charge.
Travel Insurance
- We highly recommend you purchase travel insurance through our insurance partner, Travel Guard, to protect your travel investment.
Health and Special Requirements
- Please advise your consultant of any special requirements you may have, such as special meals, medical requirements, and so on.
Refusal of Service
- Service providers reserve the right to refuse service to travelers for the following reasons: The traveler:
- Lacks proper documentation for the country of destination
- Has a contagious disease
- Is under the influence of alcohol, drugs, or narcotics
- Manifests disruptive and/or unruly behavior